1. Introduction
This Privacy Policy explains how Gupta Telecom Pvt. Ltd. and its associated business/service teams collect, use, store, share and protect personal information when a visitor uses the Gupta Telecom website, submits an enquiry, contacts a store, requests franchise/partner information, or communicates through phone, email, WhatsApp, RCS, SMS, voice call or any other digital channel. Gupta Telecom is described on the website as a mobile and technology retail business offering smartphones, tablets, laptops, mobile accessories, smart watches, smart TVs, gadgets and related customer support through retail stores and digital enquiry channels. By using the website or submitting information through any form, the user agrees to the practices described in this Privacy Policy.
  1. Scope of this Policy
This Policy applies to:
  • Visitors using the website, including product, store locator, contact, testimonial and partner/franchise sections.
  • Customers or prospective customers making enquiries about products, offers, availability, services, store locations, after-sales support or promotional updates.
  • Individuals submitting contact details through the website contact form, partner/franchise form, call-back request, WhatsApp link or similar enquiry channel.
  • Communications sent by Gupta Telecom, Devi & Company or authorised representatives/service providers in connection with enquiries, authentication, service updates and promotional offers.
  1. Information We May Collect
Depending on how the user interacts with the website and business, we may collect the following information:
  • Identity details such as name and business/contact person name.
  • Contact details such as mobile number, WhatsApp number, email address, city, store preference and address details if voluntarily provided.
  • Enquiry details such as product category, preferred model, budget, message, franchise/partner interest, store location request, service request or feedback.
  • Communication records such as call-back requests, WhatsApp messages, SMS/RCS responses, email communications, consent status and opt-out/withdrawal requests.
  • Technical and usage data such as IP address, browser type, device information, pages visited, approximate location inferred from device/network data, referral source, timestamps and website interaction logs.
  • Transaction or service information if the user later purchases products, requests after-sales support, warranty assistance, exchange/return support, invoice assistance or related services.
We do not intentionally collect sensitive personal information unless it is voluntarily provided by the user and is necessary for a specific support or compliance purpose.
  1. How Information Is Collected
  • Directly from the user through website forms, phone calls, WhatsApp, email, SMS/RCS replies, walk-in store interactions or franchise/partner enquiries.
  • Automatically through cookies, analytics tools, server logs and similar website technologies.
  • From service partners or authorised representatives where the user has interacted with them for enquiry handling, store support, delivery support, marketing communication, authentication or customer service.
  • From social media or public platforms only when the user voluntarily contacts, comments, follows or interacts with Gupta Telecom through such platforms.
  1. Purpose of Processing
The information may be used for the following purposes:
  • To respond to product, store, service, price, availability, franchise or partnership enquiries.
  • To contact users through RCS messages, SMS, voice calls, email and WhatsApp in relation to enquiries, authentication, service updates, store assistance and promotional offers, where permitted by applicable law and user consent/preference.
  • To provide customer support, after-sales assistance, warranty coordination, invoice assistance and store-related communication.
  • To understand user requirements and recommend suitable smartphones, tablets, laptops, accessories, smart watches, smart TVs or other products.
  • To verify contact details, prevent misuse, protect against fraud and maintain website/store security.
  • To improve the website, content, user experience, store locator, enquiry process, product display and customer communication quality.
  • To send promotional offers, launch updates, festive offers, franchise updates or marketing communication, subject to user consent and applicable telecom/customer preference rules.
  • To comply with legal, regulatory, accounting, tax, audit, dispute resolution, consumer protection and business record obligations.
  1. Communication and Opt-in Consent
When a user submits an enquiry or contact form, the website may display a consent checkbox or consent statement. The following line must be shown clearly wherever this communication consent is collected: Required opt-in consent wording: “I explicitly provide opt-in consent for Gupta Telecom Pvt. Ltd. to communicate with me via RCS messages, SMS, voice calls, email and WhatsApp regarding my enquiry, including authentication, service updates and promotional offers.” This consent should be captured only after an affirmative user action, such as ticking a checkbox or submitting a form that clearly displays the consent statement. The business should maintain proof of consent, including timestamp, source page/form, mobile number/email, IP/device details where available, and the version of the consent text shown to the user. The user may withdraw consent or opt out of promotional communications by replying with an opt-out instruction where supported, contacting the business through the website/contact number, or using other unsubscribe/withdrawal methods provided in the communication. Withdrawal of promotional consent may not affect necessary service, transactional, authentication or legal communications.
  1. Cookies and Tracking Technologies
The website may use cookies, pixels, tags, analytics scripts, server logs and similar technologies to operate the website, improve performance, remember preferences, measure traffic, understand user interaction and support marketing or remarketing where applicable. Users can manage cookies through browser settings. Blocking cookies may affect certain website functions, form submissions, analytics accuracy or user experience.
  1. Sharing of Information
Personal information may be shared only where reasonably necessary for business, legal or service purposes, including with:
  • Authorised employees, store teams, customer support teams and business representatives.
  • Associated entities, channel partners, franchise/partner enquiry handlers, marketing teams and authorised communication service providers.
  • Technology vendors, hosting providers, website developers, analytics providers, CRM providers, messaging platforms, RCS/SMS/WhatsApp/email service providers and cloud/database service providers.
  • Payment, delivery, logistics, warranty, manufacturer/brand or after-sales service partners where relevant to a transaction or support request.
  • Government authorities, regulators, law enforcement, courts, auditors, lawyers, tax/accounting advisors or other parties where required by law, legal process or legitimate business protection.
We do not sell personal information as a standalone commodity. However, information may be transferred as part of a merger, restructuring, business transfer, franchise arrangement, asset sale or similar transaction, subject to applicable law and appropriate safeguards.
  1. Data Storage, Security and Retention
  • We use reasonable technical, administrative and organisational safeguards to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
  • Data may be stored in India or with service providers/cloud systems that may process data in other locations, subject to applicable law and contractual safeguards.
  • Information is retained for as long as necessary for enquiry handling, customer support, marketing consent management, accounting, warranty, legal, dispute, audit and compliance purposes.
  • Where information is no longer required, it may be deleted, anonymised, archived or securely restricted, unless longer retention is required by law or legitimate business needs.
No internet transmission or storage system can be guaranteed to be completely secure. Users should avoid sharing unnecessary confidential information through public forms or unsecured channels.
  1. User Rights and Choices
Subject to applicable law, users may request access, correction, updating, deletion, withdrawal of consent, communication preference changes, grievance redressal or other rights available under applicable Indian data protection and telecom rules. To make a privacy-related request, users may contact Gupta Telecom using the website contact form or the contact number listed above. Before processing a request, the business may verify the user identity and may decline or limit a request where permitted by law, such as where retention is required for legal, tax, fraud prevention, warranty or dispute purposes.
  1. Promotional Communications and DND Preferences
Promotional messages or calls will be handled in accordance with applicable telecom/customer preference rules, consent records and user preferences. Users who have registered preferences under applicable Do Not Disturb/customer preference systems may still receive service, transactional or legally permitted communications, but promotional communication should be sent only in accordance with applicable requirements. For best compliance, Gupta Telecom/Devi & Company should ensure that commercial communication templates, sender IDs, WhatsApp templates, consent records and opt-out mechanisms are maintained as required by applicable telecom platform and regulatory requirements.
  1. Children and Minors
The website is intended for general retail enquiries and is not directed at children. Minors should use the website only with the involvement and consent of a parent or guardian. We do not knowingly collect personal information from children for targeted marketing.
  1. Third-party Links and Platforms
The website may include links to Google Maps, social media platforms, WhatsApp, payment pages, brand/manufacturer websites or other third-party services. Such third-party platforms have their own privacy policies, terms and data practices. Gupta Telecom is not responsible for the privacy practices or content of third-party websites or platforms.
  1. Updates to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in business practices, website features, technology, legal requirements or communication channels. The updated version will be posted on the website with a revised last updated date. Continued use of the website after publication of the updated Policy will indicate acceptance of the updated Policy, to the extent permitted by law.
  1. Contact and Grievance Details
For privacy queries, correction/deletion requests, withdrawal of consent, opt-out requests or grievances, users may contact: +91 62031 56711