1. Acceptance of Terms
These Terms and Conditions govern access to and use of the Gupta Telecom website, its pages, forms, store locator, product information, contact/enquiry features, franchise/partner enquiry features and related communication channels. By accessing the website or submitting information through any form, the user agrees to be bound by these Terms and Conditions. If a user does not agree with these Terms, the user should not use the website or submit any enquiry through it.
  1. About Gupta Telecom
Gupta Telecom Pvt. Ltd. is presented on the website as a trusted mobile and technology retail chain in Bihar, offering mobile phones, gadgets, accessories and smart technology products, including smartphones, tablets, laptops, smart watches, smart TVs and related accessories through stores and digital enquiry channels. The website is primarily intended to provide information, help users connect with stores, submit enquiries, request assistance, view product categories, find nearby stores and express interest in franchise/partner opportunities.
  1. Website Use
Users agree to use the website only for lawful, genuine and legitimate purposes. Users must not:
  • Submit false, misleading, incomplete, abusive, fraudulent or unauthorised information.
  • Use the website to impersonate another person or misrepresent identity/contact details.
  • Interfere with website operation, security, hosting, forms, databases or connected systems.
  • Attempt to scrape, copy, reverse engineer, overload, hack, test vulnerabilities or bypass security controls without written permission.
  • Upload or transmit malware, spam, harmful code, offensive content, illegal material or content that infringes rights of any party.
  • Use website content, brand names, store details, product images or business information for unauthorised commercial use.
  1. Product Information, Availability and Pricing
The website may display product categories, product information, offers, store details, product images, brand references or promotional content. Such information is provided for general awareness and enquiry purposes only.
  • Actual product availability, colour, variant, price, offer, exchange benefit, finance option, warranty, delivery or store stock may vary by store, time, brand, distributor, manufacturer policy and market conditions.
  • Product images and descriptions may be indicative and may differ from actual product packaging, colour, specifications, accessories or availability.
  • Any price, offer or promotion shown on the website is subject to change without prior notice and should be confirmed with the relevant store before purchase.
  • The website does not guarantee that all products, prices, offers or services shown online will be available at all stores or at all times.
  1. Enquiries, Call-backs and Store Assistance
When a user submits an enquiry, call-back request, contact form, partner/franchise form, WhatsApp message or similar request, Gupta Telecom or its authorised representatives may contact the user to understand the requirement, provide information, verify details, guide the user to a store, or assist with the requested service. Submission of an enquiry does not create an obligation on Gupta Telecom to provide any particular product, price, offer, franchise, partnership, credit, finance, delivery, exchange, refund, warranty support or service unless separately confirmed in writing or agreed at the time of transaction.
  1. Communication Consent
The website may require express user consent for communications relating to enquiries, authentication, service updates and promotional offers. The required opt-in line should be displayed clearly wherever the consent is collected: Required opt-in consent wording: “I explicitly provide opt-in consent for Gupta Telecom Pvt. Ltd. to communicate with me via RCS messages, SMS, voice calls, email and WhatsApp regarding my enquiry, including authentication, service updates and promotional offers.” By providing this consent, the user authorises communication through the channels mentioned in the consent statement. The user may withdraw promotional consent or update communication preferences through the opt-out options provided in the communication, by contacting the business, or through other methods made available from time to time. Service, transactional, authentication, legal, warranty, support or enquiry-related communications may continue where necessary or legally permitted, even if the user opts out of promotional communications.
  1. Purchases, Payments and Store Transactions
Unless specifically enabled through an official online checkout/payment system, the website is not a complete e-commerce purchase confirmation platform. Any purchase, payment, invoice, delivery, exchange, refund, warranty or service commitment will be governed by the final terms communicated at the store, invoice, official payment link, authorised communication or written confirmation issued by Gupta Telecom.
  • Users should verify product details, IMEI/serial number where applicable, price, taxes, accessories, warranty, return/exchange eligibility and invoice details before completing a purchase.
  • Payments should be made only through official store counters, authorised staff, official payment links or verified business channels.
  • Gupta Telecom is not responsible for payments made to unauthorised persons, fake links, impersonators, unofficial numbers or fraudulent third-party accounts.
  1. Warranty, Service, Returns and Exchanges
Manufacturer/brand warranty terms, service centre policies, store policies, product condition, invoice date, packaging, usage condition and applicable law will determine warranty, return, exchange, repair or replacement eligibility.
  • Warranty claims are generally subject to manufacturer/brand terms and authorised service centre assessment.
  • Returns or exchanges, if offered, may be subject to store policy, product category, unopened/unused condition, packaging, accessories, invoice availability and time limits.
  • Products such as accessories, wearable devices, sealed electronics, discounted items, special-order products or damaged/used products may have limited or no return/exchange eligibility unless required by law.
  • Users should confirm specific warranty, exchange and service terms before purchase.
  1. Franchise and Partner Enquiries
Information relating to franchise, partnership or business opportunities is provided for enquiry and discussion purposes only. Submission of a partner/franchise enquiry does not create any franchise right, dealership, distributorship, agency, employment, investment commitment, revenue guarantee or binding commercial relationship. Any franchise, partnership, investment, commercial arrangement or business association will be subject to due diligence, eligibility, written agreement, commercial terms, legal documentation and approval by authorised signatories.
  1. User-submitted Content and Testimonials
If users submit feedback, reviews, testimonials, images, messages or other content to Gupta Telecom, they confirm that the content is truthful, lawful, does not infringe third-party rights and may be used by Gupta Telecom for customer support, internal review, promotional display or website/social media publication, subject to applicable law and user consent where required. Gupta Telecom may edit, moderate, remove or decline to publish any user-submitted content at its discretion.
  1. Intellectual Property
The website design, text, graphics, logos, layout, product category presentation, photographs, store content, trademarks, service marks and other content are owned by or licensed to Gupta Telecom or their respective owners. Users may view the website for personal and enquiry purposes only. No website content may be copied, reproduced, modified, republished, sold, distributed, used for competing business, or exploited commercially without prior written permission, except as permitted by applicable law.
  1. Third-party Brands, Links and Platforms
Brand names such as smartphone, laptop, accessory, smart TV or wearable brands may be mentioned for product category and availability awareness. All third-party marks belong to their respective owners. The website may link to Google Maps, WhatsApp, social media platforms, payment services, brand/manufacturer websites or other third-party services. Gupta Telecom does not control and is not responsible for third-party platforms, content, terms, privacy practices, availability, errors or actions.
  1. Disclaimers
  • The website is provided on an “as is” and “as available” basis.
  • Gupta Telecom does not guarantee uninterrupted, error-free, secure or virus-free website operation.
  • Website content may contain inaccuracies, typographical errors, outdated information or placeholder/demo content, and may be updated or corrected without notice.
  • No information on the website should be treated as a final purchase commitment, financial advice, investment advice, franchise guarantee, service guarantee or professional advice.
  • Users are responsible for verifying product, pricing, offer, store and service details before making any decision.
  1. Limitation of Liability
To the maximum extent permitted by law, Gupta Telecom, its directors, employees, representatives, franchise/partner teams, service providers and affiliates will not be liable for indirect, incidental, special, consequential, punitive or exemplary damages, loss of profits, loss of data, loss of opportunity, business interruption, unauthorised access, device issues, third-party fraud, reliance on website information or inability to use the website. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including rights available to consumers under mandatory consumer protection laws.
  1. Indemnity
Users agree to indemnify and hold harmless Gupta Telecom, its directors, employees, representatives, service providers and affiliates from claims, losses, liabilities, damages, costs or expenses arising from misuse of the website, violation of these Terms, submission of false information, infringement of third-party rights, unlawful activity or breach of applicable laws.
  1. Privacy
Collection and use of personal information is governed by the Gupta Telecom Privacy Policy. Users should read the Privacy Policy together with these Terms and Conditions.
  1. Suspension or Restriction of Access
Gupta Telecom may suspend, restrict, block or terminate access to the website or its features if misuse, security risk, illegal activity, false information, abusive behaviour, system abuse or violation of these Terms is suspected.
  1. Changes to These Terms
Gupta Telecom may update these Terms from time to time. Updated Terms will be posted on the website with a revised last updated date. Continued use of the website after publication of updated Terms will indicate acceptance of the updated Terms, to the extent permitted by law.
  1. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Subject to applicable law, disputes relating to the website, website content, enquiries or these Terms shall be subject to the jurisdiction of competent courts in Bihar, India. For consumer matters, mandatory rights and forums available under applicable consumer protection law will continue to apply. Contact Us : +91 62031 56711